Contact us

Email

You can send us an email at census.customerservices@ons.gov.uk.

Telephone

You can phone us free on 0800 141 2021.

We will have advisers available to help you at the following times:

  • Monday to Friday, 9am to 5pm
I'm calling because of a message I've received

If you're calling us because you have received a text message, phone call or email about the census, this could be a scam. We will not contact you via a text message, email or phone call asking for your details or regarding a fine. We're working very hard to get these websites taken down.

Please don't engage or respond to these messages and don't click on any links provided. If you've completed your census, you will not be fined. If you wish to report the scam to us, please contact us. Please provide as much detail as you can, for example, a telephone number or a link to the website.

Text relay

Relay UK users dial 18001 followed by the phone number you need.

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