Your data and security : Keeping you safe during the Census Coverage Survey

The Census Coverage Survey (CCS) is held after the census to help the Office for National Statistics (ONS) produce the most accurate statistics possible. It will involve a CCS interviewer visiting selected addresses to carry out a short interview. These will include smaller establishments such as hotels and bed and breakfasts. Read about the safety measures we will follow if you live in one of these establishments.

Your health and safety, and that of our staff, is very important to us. We will follow the government’s safety guidelines about the coronavirus (COVID-19).

Safe interviews on your doorstep

Our interviewers can safely carry out the interview while following social distancing rules. They will wear a face covering and have hand sanitiser and sanitising wipes to clean equipment before and after use.

What the interviewer will do when they visit

The interviewer will take the following steps to keep you and themselves safe:

  1. Before approaching your home, they will use hand sanitiser and put on their face covering.
  2. After knocking on your door, they will step back and stay outdoors to keep a safe social distance.
  3. If there’s no answer, they may use a posting peg to post a card through your letterbox to reduce physical contact with the property.

When you answer the door

The interviewer will show you their ID badge. They will ask if you’re comfortable with the conversation taking place face-to-face, at a safe social distance.

If you find it hard to hear the interviewer, it will be safe for you to ask them to remove their mask.

The interview normally takes around 15 minutes.

If you’re worried about being overheard, you could step back into your home to let the interviewer step forward to your door.

You can also ask the interviewer to hold the interview over the phone while on your doorstep.

Taking part over the phone on your doorstep

The interviewer will ask for your phone number so they can call you. Alternatively, they can give you their number for you to call them. You can keep your number private by dialling 141 at the start of their number.

Handling showcards

The interviewer could offer you showcards to help you answer some of the questions. They will sanitise the showcards between each interview and before putting them on your doorstep for you to pick up. If you’d prefer not to handle them, the interviewer can hold them up or read them out to you.