Getting support : Overview

How to contact us for help and support

If you have a question about census statistics including 2021 and earlier, email the Census Customer Services team (opens in a new tab) .

Our Census Customer Services team can:

• provide guidance on Census 2021 first results and topic summaries
• identify census products available in print and on the web
• provide guidance on accessing data using the National Statistics web services
• advise on definitions of census terms
• advise on the most suitable figures for particular applications
• give guidance on the terms and conditions for the use of census data
• supply simple extracts of figures from the 2011 Census and earlier censuses
• create simple rankings and counts for customer-specified areas
• be the first point of contact for technical problems relating to the use of census data supplied by the Office for National Statistics (ONS)
• arrange for specialist advice to be provided
• take orders for commissioned output