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Getting support : Overview

How to contact us for help and support

If you have a question about census statistics including 2021 and earlier, email the Census Customer Services team (opens in a new tab) .

Our Census Customer Services team can:

  • provide guidance on Census 2021 first results and topic summaries
  • identify census products available in print and on the web
  • provide guidance on accessing data using the National Statistics web services
  • advise on definitions of census terms
  • advise on the most suitable figures for particular applications
  • give guidance on the terms and conditions for the use of census data
  • supply simple extracts of figures from the 2011 Census and earlier censuses
  • create simple rankings and counts for customer-specified areas
  • be the first point of contact for technical problems relating to the use of census data supplied by the Office for National Statistics (ONS)
  • arrange for specialist advice to be provided
  • take orders for commissioned output

Postal address

The Office for National Statistics

Census Customer Services

Segensworth Road



PO15 5RR