Contact us
You can request a new access code or paper census questionnaire, if you need one.
Telephone
If you're calling for a paper questionnaire, there is an automated ordering service available 24/7 on the 0800 numbers. Have your letter handy, because you will be asked for your reference number.
Opening times
We will have advisers available to help you at the following times:
- Monday to Friday, 8am to 8pm
- Saturday, 8am to 1pm
- Sunday and Bank Holidays, closed
England
Telephone free: 0800 141 2021
Wales
Telephone free: 0800 169 2021 (available in English or Welsh)
Other languages
If you need to speak to us in another language, call our free language helpline on 0800 587 2021
Text relay
Relay UK users dial 18001 followed by the phone number you need
Web chat
We will have advisers available to help you at the following times:
- Monday to Friday, 10am to 8pm
- Saturday, 8am to 1pm
- Sunday and Bank Holidays, closed
Web form
You can send us a message using our web form.
We will respond to your message by email within 4 working days.
Text message (SMS)
You can send us a text message on 86677.
We will respond to your message by text within 2 working days.