Contact us

Contact us if you have any questions about filling in the census online or on paper. You can use any of these options if you need information or an alternative format like Braille or large print.

Telephone

We will have advisers available to help you at the following times:

Monday to Friday – 8am to 7pm
Saturday – 8am to 1pm
Sunday – closed

England

Telephone: 0800 141 2021

Wales

Telephone: 0800 169 2021 (Option 1 for Welsh, option 2 for English)

Other languages

If you need to speak to us in another language phone 0800 587 2021.

Text relay

NGT users dial 18001 followed by the phone number you need.

SMS text message

Text 86677

We will have advisers available to help you at the following times:

Monday to Friday – 8am to 7pm
Saturday – 8am to 1pm
Sunday – closed

Online

Web chat

We will have advisers available to help you at the following times:

Monday to Friday – 8am to 7pm
Saturday – 8am to 1pm
Sunday – closed