Contact us

You can request a new access code or paper census questionnaire, if you need one.

Telephone

If you're calling for a paper questionnaire, there is an automated ordering service available 24/7 on the 0800 numbers. Have your letter handy, because you will be asked for your reference number.

Opening times

We will have advisers available to help you at the following times:

  • Monday to Friday, 8am to 8pm
  • Saturday, 8am to 1pm
  • Sunday and Bank Holidays, closed

England

Telephone free: 0800 141 2021

Wales

Telephone free: 0800 169 2021 (available in English or Welsh)

Other languages

If you need to speak to us in another language, call our free language helpline on 0800 587 2021

Text relay

Relay UK users dial 18001 followed by the phone number you need

Web chat

We will have advisers available to help you at the following times:

  • Monday to Friday, 10am to 8pm
  • Saturday, 8am to 1pm
  • Sunday and Bank Holidays, closed
Open web chat

Web form

You can send us a message using our web form.

We will respond to your message by email within 4 working days.

Text message (SMS)

You can send us a text message on 86677.

We will respond to your message by text within 2 working days.

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